We are looking for Technical Service Expert (solar) who will work as an Expert on Solar Inverters for PV Plants and the balance of systems. This person will closely collaborate with the Global Team of service experts, technicians from different countries, Quality and sustaining Engineering. As an expert, this person will have the possibility to work with all countries in APAC and support them in their daily job.
POSITION: Technical Service Expert (Solar)
LOCATION: Bangpoo Plant, Samutprakan
JOB TYPE: Permanent
SALARY RANGE: Up to experience
BENEFIT: Fixed Bonus + PVD + Group Health Insurance + Dental + 5-day work week + Flexible benefits + Staff discount and etc.
REPORT TO: Technical Manager
Key responsibilities
- Act as a role model for service technicians providing them with expertise and guidance
- Go to the field to investigate very seldom failures and help the local teams on trouble shooting in complex solutions
- Support technicians by phone and email as well as with the different solar tools.
- Support our technicians on the site if necessary with deep technician root cause analysis and failure verification
- Perform on site support for commissioning
- Work as a trainer, prepare and run training sessions on solar offer
- Define and develop training material
- Act as a coach for local service teams and help them developing the right skills to support the customer’s faster
- Perform site audits if necessary and needed and provide expert reports
- Perform root-cause analysis to support quality with 8D reports
- Act as a key person to drive continuous improvement into the existing offer and provide input to the development team of the new offer
- Collaborate actively to field services improvement, enhance customer satisfaction
Qualification
- Degree in Electrical engineering or related field
- Electrical Engineer or Technician with 5-10 years of field servicing experience in power electronics, preferable Solar Inverters, UPS or Drives
- MUST have previous utility-scale solar experience – Experience in installing, maintaining or/and troubleshooting PV System
- Experience installing all types of grid-tied inverters preferred
- PV System site inspections experience preferred
- Be passionate, rigorous and dynamic to be able to teach and coach
- Like sharing knowledge and experience
- Able to collaborate with different offices in a virtual team
- Required skills of Flexibility, Customer focus, mastering of customer issues identification and solving, Team spirit
- Ability to travel frequently within the region and globally with limited notice or no calendar
- Excellent communication and customer service skills
- Excellent in English is a must
Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to kamolrat.c@orenburg.co.th (02-6341722 ext. 16)
We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.
Candidates are not required to pay a fee to use our services.
Visit our website at: www.orenburg.co.th
