We are looking for Customer Service Representative who will receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction.
POSITION: Customer Service Representative (supply chain)
LOCATION: Ploenchit, BTS line
JOB TYPE: Permanent
SALARY RANGE: (Up to experience)
BENEFIT: Guarantee bonus, performance bonus, Group insurance (OPD/IPD), Provident fund and etc.
Key responsibilities:
- Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
- Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues
- Interacts with customers as occasion arises - on site.
- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model
- Interacts with broader network of Internal DuPont Partners to ensure that the customers’ requirements are understood and commitments are met.
- Responsible for inquiry & order handling process from beginning to end
- Responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation
- Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis.
- Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
- Follows desk procedures/policies in compliance with all aspect
- Able to provide backup coverage for CSRs for standard transactions
- Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines
- Understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
- Performs active follow-up on sales versus forecast.
- Interacts with the customer to get better understanding of variations.
- Supports Sales by providing detailed input/reports on sales volumes by account
Qualification
- Must have relevant working experience as CSR (customer oriented position)
- Strong interpersonal and communication skill to work with different parties and deliver the result.
- Good engagement and problem-solving skill in proactive attitude
- Good analysis and judgment
- Well organized and good documentation skills
- Language skills: Local language, MUST have good knowledge of English(both oral and written)
- Computer knowledge: Proficient in Word and Excel, SAP Experience is preferred
Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to tanya.p [ATSIGN] orenburg.co.th (02-6341722 ext. 15, 062-6768222)
We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.
Candidates are not required to pay a fee to use our services.
Visit our website at: www.orenburg.co.th
