Supervisor Service Engineer

Our Client is the importer and distributor of Company plants, machinery and spare parts from Switzerland, China, India and Germany. Our Principals, Messrs. Buhler AG are the global technology partner for efficient production systems, engineering solutions and the associated services in the food processing industry, such as Wheat Flour Milling, Rice Milling, Feed Milling, Vegetable Oil Milling, Extrusion Systems.

Position: Supervisor Service Engineer

Industry type: Machinery

Job Type: Permanent

Location: Saraburi 60% and Bangkok 40%

Salary Range: Up to 50,000 THB  

Benefit:                      

• Five-day work week
• Life Insurance
• Medical insurance
• Performance bonus

Responsibilities:

To ensure:

• same day response to emergency calls
• agreed timescales to routine calls
• proactively plan engineers for service contracts
• proactively plan Customer Care Visits
• plan and delegate project start ups
• setting/review engineers EPM
• act as the prime customer contact, dealing with customers and BU sales managers
• monthly expenses are completed by the 3rd of the month
• engineers hours are:
  • In by the end of the month
  • Processed producing a monthly/year to date Excel report of the activities
  • The SAP engineers hours data is processed by the end of the month
  • Allocate visits into the correct sales orders
• conduct customer follow up calls, 10% each month
  • Tabulate the follow up calls
• Setting out daily/weekly/monthly work schedules
• Ensuring where needed that payments is made prior to the commencement of billable work

Qualification:

• Diploma or degree would be an advantage
• 3 years’ experience in a similar role
• 5 years in a front line customer service role
• PC, MS office should be proficient
• Organised and methodical approach essential
• Able to work under pressure and against deadlines
• Able to know when to escalate customer issues

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to kamolrat@orenburg.co.th (Call 02-634 1722 ext 17)

 We thank you for your interest in applying for the position and please note that only shortlisted

candidates will be contacted for further correspondence.

 Candidates are not required to pay a fee to use our services. 

 Visit our website at: www.orenburg.co.th