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Senior Health Insurance

My client is the world's largest Assistance and Travel Insurance Group. Since being founded in year 2000, they have grown to become a clear leader in the Roadside Assistance field and have also established a strong market position in Travel Insurance. The company currently employs more than 430 caring and helping staffs. As the world‘s leading assistance company, helping is in our DNA. And we don‘t just help our customers, our caring nature extends to our employees too. They are looking for who has experience in Online, Digital marketing and would like to work for an international network that offers development opportunities.

Position:                      Senior Claim Assessor 

Location:                     Bangkok

Industry type:            Insurance                                

Salary Range:             40,000  THB

 

Responsibilities;

• Achieve the key performance indicators targets focusing on Customer Satisfaction, Schedule Adherence, Quality and Average handling time and ensure accurate reporting is provided by the staff
• Support the team on day-to-day operating activities. Resolving customer complaints, client enquiries and provider relationship issues
• Review performance, provide effective feedback and set targets/priorities
• Proactively identify and communicate ideas to improve customer satisfaction, processes and team’s engagement
• Contribute to recruiting quality candidates and developing training plans to address errors, service failures and skills gaps
• Succession planning to develop staff’s leadership skills required to manage the team effectively in the Team Leaders absence
• Work with the support services to ensure that each team member is fully equipped to effectively perform their role (workstation, IT hardware, access rights, etc.)
• Manage delegated duties within the wider Operations business in the achievement of the business and cultural goals

Qualifications;

• Excellent verbal and writing communication skills in both Thai and English
• Bachelor/Master degree in business administration or health/nursing related field
• At least 2 years of customer service/facing experience
• Strong self-control with ability to create a pleasant working environment

 

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to Bussaraporn.s@ orenburg.co.th (Call02- 634 1722 ext 13)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

Candidates are not required to pay a fee to use our services.

Visit our website at: www.orenburg.co.th