POSITION: Service Desk
LOCATION: Olympia Tower & Exchange Tower
Job Type: Contract (12-month renewable)
Salary range: Depends on experience
Benefit: Social Security Fund, Group Insurance etc.
Responsibilities:
Call management
- Provide remote diagnostic to customer system
- Monitor progress of calls
- Escalate call which exceed the “Service Level Agreement” criteria
Reporting
- Prepare call log data for manage service report
- Maintenance of call log data
- Manage and document end user manual
On-site service
- Provide engineering on-site service according to SLA.
- Maintain inventory of IT hardware and software
- IMACD (Install, Move, Add, Change, Delete)
Qualifications:
- Bachelor’s Degree in computer engineering or any related fields.
- 1-5 year in service and support of Computer equipment, Basic Network, IT Service management.
- Knowledge in Windows Server, MS SQL would be advantage.
- Good communication.
- Work on shift.
- Ability to work flexible.
- Service-mind and interpersonal skill is a must.
- Communication in English, Thai, Bahasa
Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to waraluck.c@orenburg.co.th (087-340-0083)
We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.
***Candidates are not required to pay a fee to use our services***
Visit our website at: www.orenburg.co.th
