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IT & Telecommunication 2023-12-27 05:13:50

Service Desk

POSITION:                  Service Desk
LOCATION:                 Olympia Tower & Exchange Tower
Job Type:                    Contract (12-month renewable)
Salary range:              Depends on experience
Benefit:                       Social Security Fund, Group Insurance etc.
Call management
  •          Receiving incident or request from user.

  •          Provide solutions to customers via phone.
  •           Record incident/ticket in Jira system management tool.
  •          Analysis and solve the failure for Mirai application, Operation and Dispatch call to                     appropriate service partner.
Problem management
  • Provide remote diagnostic to customer system
  • Monitor progress of calls
  • Escalate call which exceed the “Service Level Agreement” criteria
  • Prepare call log data for manage service report
  • Maintenance of call log data
  • Manage and document end user manual
On-site service
  • Provide engineering on-site service according to SLA.
  • Maintain inventory of IT hardware and software
  • IMACD (Install, Move, Add, Change, Delete)
  • Bachelor’s Degree in computer engineering or any related fields.
  • 1-5 year in service and support of Computer equipment, Basic Network, IT Service management.
  • Knowledge in Windows Server, MS SQL would be advantage.
  • Good communication.
  • Work on shift.
  • Ability to work flexible.
  • Service-mind and interpersonal skill is a must.
  • Communication in English, Thai, Bahasa

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to waraluck.c@orenburg.co.th (087-340-0083)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

***Candidates are not required to pay a fee to use our services***

Visit our website at: www.orenburg.co.th