POSITION: IT Support
LOCATION: Pinthong Industrial Estate, Chonburi
Job Type: Contract (12 Month)
Salary range: 30,000 – 32,000 THB
Benefit: Social Security Fund, Group Insurance etc.
Responsibilities:
- To support O365 and Microsoft product such as MS team, One drive and Outlook.
- First-line customer liaison via calls, MS-Team or e-mail
- Set up user access & deploy new PC/Laptop.
- VIP and Visitor Support for IT network related.
- Provide on-site services effectively resolve incidents and service requests that may not be possible to solve remotely.
- Provide support for both incidents and services related to PC/Laptop/Printer/Scanner/other peripheral Hardware/Software setup and install on, and infrastructure network.
- Making an initial assessment of requests, attempting to resolve them or refer them to
- someone who can, based on agreed service levels.
- Recording and tracking Incidents, requests, and complaints according to Standard operating procedure (SOP).
- Monitoring and escalation procedures relative to the appropriate Service Level Agreement (SLA).
- Managing update IT request ticket in ServiceDesk Tools.
- Update required documents as per SOP.
- Keeping customers informed on request status and progress.
- Communicating planned and short-term changes of service levels to customers.
- Coordinating with second line and third-party support groups.
- Provide IT Infrastructure network such as Wi-Fi and internet connection to support company events or site activities.
- Manage and maintain IT equipment in server room such as Server, Air, UPS, Access control etc.
- Manage and maintain Telephone system and coordinate with third party.
- To do IT asset management and user management also.
Qualifications:
- Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, or IT related fields.
- 3-4 years’ experience in IT support or Customer Service area.
- Able to understand customer contracts, Service Level Agreement, and Scopes of work.
- Basic knowledge of Computer Hardware, Windows 10, and O365.
- Good Troubleshooting skills and Service mind.
- Good communication in English skills.
- Able to work under pressure and time constrain.
- Able to work in shift and overtime.
Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability, and a recent photograph to waraluck.c@orenburg.co.th (087-340-0083)
We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.
***Candidates are not required to pay a fee to use our services***
Visit our website at: www.orenburg.co.th
