End user support Engineer

POSITION:                  End user support Engineer
LOCATION:                  BST Rayong
JOB TYPE:                   Contract (12-month renewable)
SALARY RANGE:          20,000 baht
BENEFIT:                      Social Security Fund, Group Insurance etc.

Responsibilities:

• Call management
• Receiving all calls from customer within agreed repose time and log call in ITSM tools
• Provide solutions to customers via phone
• Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate service partner
• Incident management
• Provide remote diagnostic to customer system
• Monitor progress of calls
• Escalate call which exceed the “Service Level Agreement” criteria
• On-site service
• Provide engineering on-site service according to SLA.
• Maintain inventory of IT hardware and software
• IMACD (Install, Move, Add, Change, Delete)
• Others as assigned by Project Manager/Helpdesk Supervisor

Qualifications:

• Bachelor’s Degree in Computer Engineering or any related fields
• 3-5 year in service and support of Computer equipment, Network system , Standard software , IT Service management
• Knowledge in Windows Operating System, Microsoft Office, Hardware and software troubleshooting, Basic Network
• Service-mind and interpersonal skill is a must

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to janejira.k@orenburg.co.th or call 065-594-7856 for more information.

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

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