SPECIALIST PROFESSIONAL RECRUITMENT



Home > Vacancies > Technical Support Engineer Team Leader
Trading Electronic and Service 2020-11-27 16:52:25
ORB20-044

Technical Support Engineer Team Leader

Position:                     Technical Support Engineer Team Leader
J
ob Type:                    Permanent
Location:                     Rama 9, Bangkok
Salary range:              (up to experience)
Benefit:                       Social Security Fund, Health insurance, Bonus, provident fund, etc.

Responsibilities:

  • Support local Service Center(Repair Center) for any issues and questions, including hardware and software
  • Tracks the work of engineering team member to ensure that all jobs are completed on time and to customer specifications.
  • Train Service Center including troubleshooting, repair skill, software & hardware, and new models or new tooling
  • Manage to have KPIs hit targets set by Headquarter and Country Service Manager
  • Provide and follow the Weekly Technical Support Department KPIs performance & Analysis with members (2nd return, TCMUR, WTP, ADT, Repair rate, APAC report)
  • Co-work with headquarter technicians closely to feedback any repair or quality issues to solve problems
  • Monitor and audit Service Center to control repair quality
  • Communicate with customers or Sales directly to answer customers concerns and questions

Qualifications

  • Bachelor’s degree in Electronics, Computer, Telecommunication Engineering, or a related subject
  • Hands-on experience with laptop repair over 5years (L1/L2)
  • Hands-on experience with L3/L4 and ability of electronics circuit problems analysis will be an advantage
  • Mobile and other IT repair experience will be an advantage
  • Experience in KPI control and be able to manage to hit targets
  • Experience in Product Quality control
  • Excellent communication abilities and trouble shooting skills
  • Exceptional training skill
  • Good command of speaking, reading and writing in English
  • Positive and good time-management skills
  • Commercial customer support experience will be a high advantage
  • Team management skill
  • Being able to work under pressure
  • Relevant certifications will be an advantage

 

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to warawan.t@orenburg.co.th (080 058 0633)

 

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

***Candidates are not required to pay a fee to use our services***

Visit our website at: www.orenburg.co.th