Position: Technical Support Engineer Team Leader
Job Type: Permanent
Location: Rama 9, Bangkok
Salary range: (up to experience)
Benefit: Social Security Fund, Health insurance, Bonus, provident fund, etc.
Responsibilities:
- Support local Service Center(Repair Center) for any issues and questions, including hardware and software
- Tracks the work of engineering team member to ensure that all jobs are completed on time and to customer specifications.
- Train Service Center including troubleshooting, repair skill, software & hardware, and new models or new tooling
- Manage to have KPIs hit targets set by Headquarter and Country Service Manager
- Provide and follow the Weekly Technical Support Department KPIs performance & Analysis with members (2nd return, TCMUR, WTP, ADT, Repair rate, APAC report)
- Co-work with headquarter technicians closely to feedback any repair or quality issues to solve problems
- Monitor and audit Service Center to control repair quality
- Communicate with customers or Sales directly to answer customers concerns and questions
Qualifications
- Bachelor’s degree in Electronics, Computer, Telecommunication Engineering, or a related subject
- Hands-on experience with laptop repair over 5years (L1/L2)
- Hands-on experience with L3/L4 and ability of electronics circuit problems analysis will be an advantage
- Mobile and other IT repair experience will be an advantage
- Experience in KPI control and be able to manage to hit targets
- Experience in Product Quality control
- Excellent communication abilities and trouble shooting skills
- Exceptional training skill
- Good command of speaking, reading and writing in English
- Positive and good time-management skills
- Commercial customer support experience will be a high advantage
- Team management skill
- Being able to work under pressure
- Relevant certifications will be an advantage
Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to warawan.t@orenburg.co.th (080 058 0633)
We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.
***Candidates are not required to pay a fee to use our services***
Visit our website at: www.orenburg.co.th
