POSITION: Technical Support Engineer
LOCATION: The Nine Tower, Rama 9, BKK
JOB TYPE: Permanent
SALARY RANGE: 23K – 30K (Up to experience)
BENEFIT: Fixed Bonus, Performance Bonus, Provident Fund, Group Insurance
Responsibilities:
- Support local Service Center (Repair Center) for any issues and questions, including hardware and software
- Train Service Center including training materials preparation and maintain
- Manage to have KPIs hit targets set by Headquarter and Country Service Manager
- Co-work with headquarter technicians closely to feedback any repair or quality issues to solve problems
- Monitor and audit Service Center to control repair quality
- Communicate with customers directly to answer customers concerns and questions
Qualifications:
- Bachelor’s degree in Electronics, Computer, Telecommunication Engineering, or a related subject
- Hands-on experience with laptop repair over 3years (L1/L2)
- Hands-on experience with L3/L4 and ability of electronics circuit problems analysis will be an advantage
- Mobile and other IT repair experience will be an advantage
- Experience in KPI control and be able to manage to hit targets
- Experience in Product Quality control
- Commercial customer support experience will be a high advantage
- Relevant certifications will be an advantage
Skills and Competency
- Excellent communication abilities and trouble shooting skills
- Exceptional training skill
- Positive and good time-management skills
- Language skill Thai: Native level
English: Read/Write Good, Listen/Speak: Basic
Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to K.Nutthanan (02 233 7188 Ext. 17 or 099 231 1155)
We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.
Candidates are not required to pay a fee to use our services
Visit our website at: www.orenburg.co.th
