POSITION: Customer Relation Executive (Contract 6 months)
LOCATION: Bangna KM 6.5
Job Type: 6 month contract
Salary range: Max at 22K
Benefit: Social Security Fund and etc.
Responsibilities:
- Acting as first point of contact for customers (Internal and External), in relation to order placement, order related queries, complaints, product and service information and account information
- Provide assistance to customers specific to delivery follow-up and customer feedback/complaint
- Being a member of the Customer Relations Team, demonstrates the objective of ensuring delivery of all orders processed, and the resolution of all complaints and inquiries received by the team and thereby, ensuring customer satisfaction
- Acts on defined process at the country level and with the LGS-M to help ensure a fully customer focused approach is delivered
- Seeks to identify root cause issues and develop improvements
- Seeks to maximize customer satisfaction by providing professional customer service handling for both internal and external customers
- Ensure adherence to core CCC and OTC KPI and KII’s and associated reporting
- Demonstrates full personal ownership and resolution of customer enquiries across all businesses
- Acts as the customer champion, and uses analysis and influence to drive continuous improvement between the business and our customers
- Participate in continuously driving service standards to the highest level with efficiency and effectiveness while building and maintaining good relations with customers
- Is quality and quantity focused, able to perform against progressive personal call center measures and ensure full utilization of resources
Qualification:
- Graduate in any discipline
- 2-3 years experience in Customer Service
- Open consider for fresh graduate
- Knowledge on telephony preferred
- SAP Systems experience preferred
- Proficiency in MS Office applications
Competency and skills:
- Strong interpersonal skills
- SAP knowledge and application
- Excellent communication skills – written and verbal
- Proficient in MS Office applications
- Understanding of Order-to-Cash (OTC) process
- Fast learner
- Strong team player
- Detail oriented
Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to marisa.v@orenburg.co.th (02 2634 1722 Ext. 11 or 086-0599005)
We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.
***Candidates are not required to pay a fee to use our services***
Visit our website at: www.orenburg.co.th
