LOCATION: Sathorn, Bangkok
Job Type: Permanent
Salary range: Depends on experience
Benefit: Fixed bonus, Variable bonus, Group insurance etc.
Responsibilities:
Service Support
- Provide high level technical after sales support to local sales team, service provider and end customer (repair, maintenance and analysis)
- Address to customer’s issues, perform failure analysis, plan and propose solution to customer and execute resolution exceeding customer’s needs.
- Implementation of technical resolution/ corrective action on QA issues.
- Report Service Support activities (Ganesha/ Excel).
- Manage External Service Provider to provide precise and quick solution to customers.
- Travelling in country to provide service and support to customer on event that Service Provider is not able to provide resolution.
- Manage External Service Provider Service Quality.
- Country contact person to communicate on support escalation.
- Provision of service parts required for customer support.
- Provide Robot training to Service Provider.
Spare Parts Management
- Forecast Inventory and Cost Management.
- Maintenance of Part Price List (PPI), Epson Selling Price.
- Support In-Warranty Claims.
- Coordinate part sales transaction.
- Report In-Warranty parts claim cost.
Sales and Service Support
- Support local sales/ presales members on install/ setup of demo units (exhibition, customer’s visit and demonstration).
- Plan support activities in regard to customer’s support request.
- Prepare Quotation on support charges (parts, labour, travel and training).
- Coordinate of sales and services.
- Report after-service-parts, sales revenue.
Qualifications:
- Age not over than 37 years old
- Bachelor’s/ Master’s Degree in Mechanical/ Mechatronic/ Electrical/ Electronic Engineering and etc.
- 3 years of experience in troubleshooting/ maintaining and repair of electrical/ electronic/ mechanical system on equipment.
- Able to understand mechanical drawing, electrical diagram, PLC Ladder Diagram, Basic programming.
- Good command of English (spoken and written)
- Able to travel domestic and travel overseas
Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to
warawan.t@ orenburg.co.th(080 058 0633 contact Khun'Cherry)
We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.
Candidates are not required to pay a fee to use our services
Visit our website at: www.orenburg.co.th
