We are currently looking for Digital Customer Experience Leader this positionwill adapt 5 globally developed key building blocks into local market; Demand Generation, Channel & Partner Strategies and Programs, Software Configurators and Tools, Customer Care Excellence and Sales Operations Efficiency
POSITION: Digital Customer Experience Leader
LOCATION: Bangkok
JOB TYPE: Permanent
SALARY RANGE: (up to experience)
BENEFIT: Group insurance, Bonus, provident fund and etc.
Responsibilities:
- Be the local country DCE transformation leader playing the role of strategic and operational deputy to Cluster Leader and Country President who is the DCE transformation owner sponsor in the given geography (zone or country where it applies)
- Be the global ambassador of DCE transformation agenda in local geography in ensuring local country has clear understanding of the vision, strategies, programs, milestones, metrics.
- Be the local ambassador in ensuring local needs and insights are integrated and incorporated within the global DCE strategic framework and activities roadmap
- Drive the understanding, adoption, motivation in translating global strategies into local activities that delivers relevance, impact and measurable results in a given geography
- Builds and facilitates needed local custom projects Business Case by judging opportunities that can accelerate company wins in a given geography and/or given segment while facilitating potential for global scalability
- Facilitates needed workshops across local Business Divisions, cross function teams in ensuring clear buy-in and alignment of an end-to-end global Customer Experience journey map in a given country incorporating local “must-have” in ensuring a competitive winning activity
- Facilitates needed local prioritization, program targets, deliverables, budgeting, milestones, dashboard, change management and resource planning
- Ensuring that adaptation of local transformation roadmap optimizes the specific objectives, current state, resource availability, competitive dynamic, execution capability of a given market.
- Contributes actively to global DCE network – playing the role of co-architects of our global DCE journey - covering both physical building blocks and change management of new competencies of a digitized enabled community with different clock-speed and continuous iterative approach.
- Accountable for the success of DCE vision, objectives, metrics for the Country President
Qualifications:
- Bachelor’s Degree or higher in e-Commerce, Computer Science or any other related field.
- 5+ years of experience of digital management
- Practical experience in a similar position is a plus
- Well-developed understanding of data analysis as well as website metrics
- Good data interpretation and organizational skills
- Excellent reading and writing skills in English
Skill set, attitude and behavior:
- Solid Sales & Marketing experience in a capacity that understands/appreciates our eco-system of partners and end-user market dynamics (not necessary to be from our industry)
- Strong commercial acumen in translating transformation objectives into concrete commercial objectives driving actionable deliverables
- Strong strategic skill set in understanding conceptual frameworks and able to be the conduit to localized the plan without defraying from global framework and vision statement
- Possess strong communication and articulation skills that is able to provide both needed “listening” skills and “presentation” skills that inspires the audience to participate in the transformation journey
- Influencing skills as second nature as the role is accountable for overall objectives where the sum of various activities may be the responsibility of other teams and functions
- Able to foster, motivate a collaborative team environment to drive a collective vision, aligned roadmap and joint targets
- Mature individual that is not threatened by lack of formal organizational reporting perimeter
- Displays agility in responding to dynamic local conditions or global environment where needed changes and/or adaptation may need to be done periodically and/or proactively
- Sense of urgency and understands digital clock-speed way of working.
- Passionate about digitization (digital native or successful digital migrant) and lives inside digital world and feels at ease in social, mobile, viral, data impacted environment.
- Can-do attitude, risk-taking, open to ideas, challenges status-quo within the go-to-targeted transformation destination
- Always use end-user customer as the first starting point for insights and end-user customer experience/satisfaction as the final point for proof of concept of our vision
- Appreciates and at ease with both handling a strategic debate all the way leading to the need to be hands-on in driving program roadmap implementation
- Will be thrilled to be part of this major transformation journey and has the motivation and staying power to bring the vision to operational mode over the next 3-5 years
- An added asset with potential candidates that comes from a “sell-out” operating mode and/or from strong demand generation, marketing culture where brand affinity equals market share
Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to nattakarn.s@orenburg.co.th (099-0499-455)
We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.
Candidates are not required to pay a fee to use our services.
Visit our website at: www.orenburg.co.th
