The Candidate will work with the global quality organization and regulatory team to insure that the information needed by our customers exists and will generate data as necessary to fill gaps. The successful candidate will have responsibility for insuring that all information requests are completed with defined service levels. The scope of the job is global, across all product groups, and serves all market segments. In addition to fulfilling customer needs for information, the candidate will also be working to build an internal database of “answers” that can be used for future requests and improve overall response time for information.
The Candidate is also expected to prepare document for submission to regulatory body and to seek approval of product license for importation purpose.
POSITION: Quality Customer Care Specialist (Nutrition & Health)
LOCATION: Pathumwan, Bangkok
JOB TYPE: Permanent
BENEFIT: Group insurance, Fix Bonus, variable bonus and etc.
SALARY RANGE: (Up to experience)
Major Responsibility Areas :
- Complete customer requests for information on Company products and quality systems within defined service levels. This will require an understanding of the food and pharma regulatory environment (e.g. FSMA), a knowledge of our products and processes, and our global quality systems. The candidate will develop into an expert on Nutrition & Health quality/regulatory/customer and applications.
- Actively build an information database of standard responses (statements, declarations, etc). The goal is to “learn by doing”, to build a central library of information that can be used by all functions for the purpose of fulfilling customer’s information requests. End result will be improved service levels making Company a more preferred supplier.
- Act as a point of contact for our customers and for our sales teams and provide timely updates on status of requests. Keep metrics on the ability of our organization to respond to customer needs. This department will have accountability for the service levels defined in service catalogue.
- Work with the Customer Care Coordinator (system admin) in insuring that all requests are logged into CRM database.
- Analyze the questionnaires received, looking for trends and leading indicators of what our customer base values.
- Provide training in quality & regulatory issues that are important to our customers. Maintain a training library for our commercial team.
- Act as a resource for the organization, including parts of the organization outside of quality to support or lead global quality/regulatory projects, especially those with a multi-plant scope.
- Continually refine our Information Packages and, working with marketing, generate new outward facing literature on the quality and regulatory status of our products and plant.
- Compile document for submission to government body and to follow up on seeking approval of product license.
Required Education & Experience:
- Bachelor’s degree required in science or related fields
- Minimum of 2 years quality or regulatory experience.
- High degree of customer centricity – be very customer oriented.
- Perform responsibilities with a positive attitude and an ability to work with a minimal level of guidance and supervision; be adept at changing priorities
- Strong interpersonal and organizational skills (influencing, negotiating, composure, and comfort around higher management) are needed to make the best decisions and manage multiple projects
- Excellent oral and written communication skills.
- Ability to maintain/continually develop a knowledge base that can be used to give value to customers. This will build a foundation that will allow Company to become a world class in the area of knowledge management that enables our customers to use our products and succeed in their specific market segments.
- Comfortable with using IT platforms like CRM and SAP. Ability to solve problems and optimize systems. Experience using Salesforce service cloud an advantage.
- Strong project management and time management skill
- Ability to draw information from various sources and work with cross functional teams
- Meticulous in documentation compilation for submission to regulatory bodies.
- Self motivated and persistent in follow up with regulatory bodies on submission to optimal approval time.
- Ability to manage interaction with government bodies.
Please submit a brief Cover Letter and your updated CV with full details about your qualifications and experience including current and expected salary package, notice period and a recent photograph to marisa.v@orenburg.co.th or call 086-0599005 for more information.
Thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.
Candidates are not required to pay a fee to use our services.
Visit our website at: www.orenburg.co.th.
