Service Desk

POSITION:                  Service Desk
LOCATION:                 The Parq Building, (MRT Queen Sirikit Centre Station)
Job Type:                    Contract (12-month renewable)
Salary range:              Depends on experience
Benefit:                       Social Security Fund, Group Insurance etc.
Responsibilities:

Call management

• Receiving all calls from customer within agreed repose time and log call in Help desk systemProvide solutions to customers via phone
• Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner

Problem management

• Provide remote diagnostic to customer system
• Monitor progress of calls
• Escalate call which exceed the “Service Level Agreement” criteria

Reporting

• Prepare call log data for manage service report
• Maintenance of call log data
• Manage and document end user manual

On-site service

• Provide engineering on-site service according to SLA.
• Maintain inventory of IT hardware and software
• IMACD (Install, Move, Add, Change, Delete)

• Bachelor Degree in Computer Engineering or any related fields
• 2-5 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management
• Knowledge in Windows Operating System, Microsoft Office, MS SQL would be advantage.
• Ability to work flexible
• Good command of English would be advantage
  
• Service-mind and interpersonal skill is a must

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to waraluck.c@orenburg.co.th (02 634 1722 Ext.13)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

***Candidates are not required to pay a fee to use our services***

Visit our website at: www.orenburg.co.th