Vacancies

Service Desk

Job Title:	IT & Telecommunication	Date	2023-12-27 12:13:50
City/State:		Position ID	ORB23-093

POSITION: Service Desk

LOCATION: Olympia Tower & Exchange Tower

JOB TYPE: Contract (12-month renewable)

SALARY RANGE: Depends on experience

BENEFIT: Social Security Fund, Group Insurance etc.

Responsibilities:

Call management

Receiving incident or request from user.
Provide solutions to customers via phone.
Record incident/ticket in Jira system management tool.
Analysis and solve the failure for Mirai application, Operation and Dispatch call to appropriate service partner

Problem management:

Provide remote diagnostic to customer system
Monitor progress of calls.
Escalate call which exceed the “Service Level Agreement” criteria.

Reporting

Prepare call log data for manage service report
Maintenance of call log data
Manage and document end user manual

On-site service

Provide engineering on-site service according to SLA.
Maintain inventory of IT hardware and software
IMACD (Install, Move, Add, Change, Delete)

Qualifications:

Bachelor’s Degree in computer engineering or any related fields.
1-5 year in service and support of Computer equipment, Basic Network, IT Service management.
Knowledge in Windows Server, MS SQL would be advantage.
Good communication.
Work on shift.
Ability to work flexible.
Service-mind and interpersonal skill is a must.
Communication in English, Thai, Bahasa

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to waraluck.c@orenburg.co.th (087-340-0083)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

***Candidates are not required to pay a fee to use our services***

Visit our website at: www.saddlebrown-guanaco-441569.hostingersite.com

Application form

Submit your information.

Vacancies

Service Desk

Application form

Address

Telephone

Opening hours

Company