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Technical Support Engineer

Technical Support Engineer

POSITION:                  Technical Support Engineer

LOCATION:                 The Nine Tower, Rama 9, BKK

JOB TYPE:                    Permanent

SALARY RANGE:         23K – 30K (Up to experience)

BENEFIT:                     Fixed Bonus, Performance Bonus, Provident Fund, Group Insurance

Responsibilities:

• Support local Service Center (Repair Center) for any issues and questions, including hardware and software
• Train Service Center including training materials preparation and maintain
• Manage to have KPIs hit targets set by Headquarter and Country Service Manager
• Co-work with headquarter technicians closely to feedback any repair or quality issues to solve problems
• Monitor and audit Service Center to control repair quality
• Communicate with customers directly to answer customers concerns and questions

Qualifications:

• Bachelor’s degree in Electronics, Computer, Telecommunication Engineering, or a related subject
• Hands-on experience with laptop repair over 3years (L1/L2)
• Hands-on experience with L3/L4 and ability of electronics circuit problems analysis will be an advantage
• Mobile and other IT repair experience will be an advantage
• Experience in KPI control and be able to manage to hit targets
• Experience in Product Quality control
• Commercial customer support experience will be a high advantage
• Relevant certifications will be an advantage

Skills and Competency

• Excellent communication abilities and trouble shooting skills
• Exceptional training skill
• Positive and good time-management skills
• Language skill     Thai: Native level
                            English: Read/Write Good, Listen/Speak: Basic

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to nutthanun.p@orenburg.co.th (02 233 7188 Ext. 17 or 099 231 1155)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

Candidates are not required to pay a fee to use our services

Visit our website at: www.orenburg.co.th