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Power Plant and Energy 2018-08-20 15:54:47
ORB18-128

Customer Care Leader 

POSITION:                  Customer Care Leader
LOCATION:
                 Bangkok
JOB TYPE:
                   Permanent
SALARY RANGE:
          Up to experience
BENEFIT:
                    Group insurance, Bonus, provident fund and etc.

Responsibilities:

  • Supervise Customer Care Agents and motivate them. Provides team support and training.  
  • Conduct appropriate frequency of performance monitoring discussions and individual coaching sessions per agent and ensures coaching activity for agents is happening at appropriate frequency
  • Accountable for monitoring and supporting systems application BFO, CTI and SAP (SD module), control customer service workforce utilization,
  • communication and implementation of operational changes.
  • Analyzes Customer Care Digitization, Operation Report and data management.
  • Delegated admin duties and specific CCC systems (BFO, CTI and SAP (SD module) network.
  • Identify Inbound Revenue Generation opportunities, define and quote product and equipment from customer's requests,
  • coordinate with relevant Sales or Marketing contact for special prices.
  • Detect all opportunities to serve the customer while addressing customer support requests and perform inbound revenue generation.
  • Daily management of operational activities monitor and measure performance. Investigate customer complaints.
  • Evaluation and planning to maintain agreed service levels

Qualifications:

  • Male or Female, Thai Nationality only
  • Bachelor or master’s Degree in any field
  • Minimum at least 3 years’ experience in Customer Care field, simplify with SAP (SD) and BFO or customer service that deal with order management and digital platform.
  • Understanding business model and acquire inbound sales management
  • Possess a good communication skill, service mind, proactive and able to keep clam under high pressure
  • Good in problem solving
  • Good in Excel and computer proficient

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to nattakarn.s@orenburg.co.th (098-554-4514)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

Candidates are not required to pay a fee to use our services.

Visit our website at: www.orenburg.co.th